Privacy Policy

This policy explains how Prime Fox (ABN 28 700 284 144) handles personal information in Sync Fox. It covers people who sign up and use the app, and the buyer contact details that arrive on purchase orders our customers process.

• Account details: your name, email, and sign-in information (including Google sign-in if you use it).
• Business details: business name, ABN, address and settings.
• Data you add or connect: customers, products, price lists, stock, orders, and the emails and PO files (PDF, CSV, Excel) sent to your connected mailbox.
• Usage details: when you sign in, changes you make (for your audit history), and basic technical logs to keep the service secure.

To run Sync Fox for you: reading and checking purchase orders, sending them to the systems you choose, keeping an audit history, providing support, billing, and keeping the service secure. We'll only email you about your account and important service updates, unless you agree to more.

Purchase orders are read by an AI service so we can pull out the products, prices and details. The AI provider processes the content only to give us the result and may not use it to train its models. Staff in your business always have the final say on what's sent.

We use trusted service providers to run Sync Fox: cloud hosting and database, AI processing, email connection services, and (when set up) payment processing. They may only use your information to provide their service to us.

When you connect Xero, MYOB, Cin7, Odoo, Unleashed, Make.com, Zapier or another system, we send order information there because you asked us to. Our support staff only view your business data when an owner grants temporary access, and every view is logged.

We never sell personal information. We may disclose it if the law requires us to.

Some of our providers store or process data overseas, including in the United States and other countries. We choose providers with strong security and contractual privacy protections.

Data is encrypted in transit, each business's records are kept separate by access rules in our database, connection passwords and keys are hidden from the browser, and team access levels control who can do what. No system is perfectly secure; if a data breach is likely to cause serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC) as required.

We keep your information while your account is open. If you close your business account, we delete its data permanently 30 days later, except records we must keep by law (such as tax invoices).

We only use cookies and browser storage needed to keep you signed in and the app working. We don't use advertising cookies.

You can view and correct most information in the app and download all your business data. To ask for access, correction or deletion, email [privacy@yourdomain.com.au]. We'll reply within 30 days.

If you have a privacy concern, email [privacy@yourdomain.com.au] and we'll try to sort it out quickly. If you're not happy with our response, you can contact the OAIC at oaic.gov.au.

Prime Fox, 52/150 Palmers Road, Truganina VIC 3029. Email [privacy@yourdomain.com.au]. If we change this policy in an important way, we'll email account owners before it takes effect.